About these terms

Skin by Lauren is a brand of Cre8 Design Studio Ltd (NZBN 9429048775748), based in Mangawhai Heads, Northland, New Zealand. "We", "us" and "our" mean Skin by Lauren. "You" means the person placing the order.

These terms apply to every order placed at bylauren.skin. By placing an order you agree to them. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 when you buy as a consumer.

Our products

Every Skin by Lauren product is a cosmetic, made for external use on skin. None of them is a medicine, and nothing on our website, labels or social channels is medical advice or a promise to diagnose, treat, cure or prevent any condition.

Some products contain DMSO (dimethyl sulfoxide) at the cosmetic concentrations shown on each label. Product pages and labels list every ingredient and how to use each product.

Our products are handmade in small batches. Colour, scent and texture can vary slightly from batch to batch. That is part of a handmade product, not a fault. Photos show the products as closely as we can, and packaging may change over time.

Using the products safely

Please read the ingredients and usage notes on the label and product page before use.

• Patch test every new product on your inner arm 24 hours before first use.
• Apply products containing DMSO only to clean, dry skin. DMSO carries whatever is on the skin with it, so never apply it over makeup, perfume, lotions or other products.
• Products containing DMSO are not for use during pregnancy or breastfeeding, on broken or irritated skin, or over areas with recent injectables.
• Keep products away from eyes and out of reach of children. Store below 24°C, away from direct sunlight.
• Stop using a product if irritation occurs. If it continues, see a doctor.

If you have a skin condition, take medication, or are unsure whether a product is right for you, check with your doctor or health professional first.

Orders, prices and payment

All prices are in New Zealand dollars and include GST. Shipping is shown at checkout before you pay. Payment is taken securely through Stripe; we never see or store your full card details.

Your order is accepted when you receive an order confirmation email. We may decline or cancel an order, for example if a product is out of stock, a price is clearly wrong, or we can't ship to your address. If we cancel an order you've paid for, we refund you in full.

When you buy a product containing DMSO, you'll be asked at checkout to confirm you've read its usage guidance.

Discount codes

Discount codes can be used once per order, can't be combined with other offers, have no cash value, and may carry an expiry date. We may end or change an offer at any time, but a change never affects an order already confirmed.

Content and intellectual property

The Skin by Lauren name, logo, product names, formulations, label designs, photographs and written content belong to us or are used with permission. You're welcome to share our pages with credit, but please don't copy, reproduce or sell our content, formulations or designs without written permission.

Educational content on this website and in our emails is general information about ingredients and rituals. It is not a substitute for advice from a doctor or health professional.

Liability

To the extent the law allows, we are not liable for indirect or consequential loss, or for reactions arising from use that doesn't follow the label and product page guidance. Our total liability for any order is limited to the amount you paid for it. None of this limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Shipping, returns and privacy

See Shipping & returns and our Privacy policy.

Changes and governing law

We may update these terms from time to time. The version on the website when you place your order is the one that applies. These terms are governed by New Zealand law.

Questions: hello@bylauren.co

Shipping within New Zealand

Shipping is free on every ritual set and on orders of $150 or more. Other New Zealand orders have a flat $13 shipping fee, shown at checkout.

Please allow 5–7 business days for your order to be made and dispatched. Delivery within New Zealand usually takes a further 2–3 business days. You'll receive tracking details by email once your parcel is on its way.

Delivery times are estimates. If a courier delay holds things up, we'll help you track your parcel down.

International orders

We ship overseas on request. Please email hello@bylauren.co before ordering so we can confirm the cost to your country. You're responsible for any import duties, taxes or customs fees, and for checking that the products, including those containing DMSO, can be imported where you live. If customs holds or destroys a parcel, we can't refund it.

Returns

Because our products are handmade skincare, we can't accept returns of opened or used products if you simply change your mind. Unopened products in their original condition can be returned within 14 days of delivery for a refund of the product price; return postage is yours to cover. Email us first and we'll send the return address.

Damaged or not right

If something arrives damaged, leaking or not as described, email hello@bylauren.co within 7 days of delivery with your order number and a photo. We'll replace it or refund you, including shipping.

Your rights under the Consumer Guarantees Act 1993 always apply. If a product is faulty, not of acceptable quality, or not fit for the purpose we described, you're entitled to a repair, replacement or refund as that Act provides, whether or not it has been opened.

Who we are

Skin by Lauren is a brand of Cre8 Design Studio Ltd (NZBN 9429048775748), Mangawhai Heads, Northland, New Zealand. We are responsible for the personal information collected through bylauren.skin.

What we collect

• When you order: your name, email, phone number, delivery address, what you bought, and your confirmation of DMSO usage guidance where it applies.
• When you sign up to our emails: your email address.
• When you email us: whatever you choose to tell us.

Card payments are handled entirely by Stripe. We never see or store your full card details.

Why we use it

To process, make and deliver your order; to send order and shipping updates; to answer your questions; to meet our legal and tax obligations; and, only if you sign up, to send you our emails. You can unsubscribe at any time from the link in every email.

Who we share it with

Only the services we need to run the shop:

• Stripe, for payments and receipts.
• Mailchimp, for our email list, if you join it.
• Netlify, which hosts this website.
• NZ Post or our courier, to deliver your parcel.

Some of these providers store information outside New Zealand, including in the United States. We use them because they protect personal information to standards comparable to the Privacy Act. We never sell your information.

Cookies and storage

This website remembers what's in your bag using your browser's own storage. We don't use advertising or tracking cookies. Stripe may set its own cookies during checkout to prevent fraud.

How long we keep it

We keep order records for seven years, as New Zealand tax law requires. Email list details stay until you unsubscribe.

Your rights

You can ask to see the personal information we hold about you and ask us to correct it. Email hello@bylauren.co and we'll respond within 20 working days. If you're not happy with how we've handled your information, you can contact the Office of the Privacy Commissioner.